Refund Policy

1. Who Is Eligible

If you are a first-time StarMeet subscriber and your first month has been charged, you may request a full refund within 14 days of the first charge — no questions asked, no justification required. "First-time" means you have not previously been charged by StarMeet on this email or payment method.

2. How to Request a Refund

Email contact@star-meet.com from the address linked to your StarMeet account with the subject line "Refund request". Include the date of your first charge. We will confirm receipt within one business day and submit the refund to our Merchant of Record (Paddle or Dodo Payments) for processing.

3. Processing Time

Refunds are processed back to the original payment method (credit card, UPI, etc.). Funds typically appear in your account within 5–10 business days, depending on your bank. The refund will appear as a credit from "PADDLE.NET STARMEET" or "DODO STARMEET" — the same descriptor as the original charge.

4. When Refunds Do Not Apply

• Charges older than 14 days from the first billing date
• Charges on a second or subsequent month (after the first refundable charge)
• Users who have previously received a refund and re-subscribed
• Chargebacks filed directly with your bank (please contact us first — disputes resolved internally are faster and cleaner for everyone)

5. Cancellation vs. Refund

If you are still within your 30-day free trial, you do not need a refund — simply cancel from your account settings and you will not be charged. If your trial has ended and you are within the 14-day refund window, you can request both a refund and cancellation in the same email.

6. Chargebacks

Filing a chargeback with your bank before contacting us costs us a non-refundable dispute fee. If your refund request fits this policy we will always honour it — please email us first.